Refund Policy

At mrs-alice.com, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we’re here to help.

Returns & Exchanges
We accept returns and exchanges within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.

How to Initiate a Return
To start a return or exchange, please contact our customer service team. You will receive instructions on how to proceed.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Non-Refundable Items
Certain items are exempt from returns, including gift cards, personalized items, and final sale products.

Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact us for assistance.

Shipping Returns
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.

Exchanges
For exchanges, the item you wish to exchange must meet the same eligibility criteria as returns. We will process the exchange once the original item is received.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Questions
If you have any questions about our refund policy, feel free to reach out to us.